Our customer support software has everything you need to create an outstanding customer experience and streamline customer service processes.
Provide customers with a rich, branded portal experience and omnichannel support, while boosting agent productivity.
Route cases intelligently, prioritize by SLA, and discover customer sentiment – all automatically.
Minimize customer service costs by deflecting calls and enabling customers to resolve their own issues with a self-service portal and knowledge base.
Enable your customer service team to resolve cases faster by giving them all the information and tools they need on a single screen.
“Each step is taking us closer to our goal of creating an optimum straight through process.”Alison C, Director of Business Transformation
It’s Easier to Give the Right Answers When You Can See Them Right In Front of You
Connect On Customer Terms
Reply to customer emails and customer support queries with ease. Embed omnichannel customer communications seamlessly into a single service console UI to streamline support, improve customer service experience, and reduce costs.Learn More
See Every Issue At A Glance
Empower your customer service team to be more productive with a powerful console that intelligently prioritizes customer issues by SLA, priority, and severity. Our customer support software puts all the information and tools needed to resolve cases at their fingertips.Learn More
Take Your Customer’s Temperature
Know your customer relationships, including their outlook and attitude towards you, while understanding your agents’ demeanor with your customers by using SugarPredict-powered sentiment analysis.Learn More
Deflect Support Calls
Help your customers help themselves with a branded self-service portal and knowledge base. Your customers will get the answers they need, while you minimize costs and avoid support calls.Learn More
Let The Platform Route The Cases
Route inbound customer requests to the right person automatically. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind.Learn More
View Performance Without Reporting
Identify problem areas long before they become full-blown issues with powerful case tracking and dashboards. Quickly uncover which types of customer service cases require the most attention and gain valuable insight into trends and time-to-response.Learn More
Make Customers Smile
Focus on customer satisfaction, not processes and ensure your customers receive a prompt response for each and every case. Create more happy customers by honing in on customer communication and allowing our help desk software to do the busy-work.
Get the Full Story
Sugar’s customer service agent-focused interface paints a clear picture of each customer’s history and situation so you can coordinate response, improve customer satisfaction and resolve issues quickly.
Flexible Pricing Models
SugarCRM is upfront about customer service platform costs. There are no up-charges for contacting support. No extra fees for advanced features. And when you integrate Sugar Serve with Sugar Market and Sugar Sell, you’ll get a clear customer view at a fraction of what you’d pay elsewhere.