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Our customer support software has everything you need to create an outstanding customer experience and streamline customer service processes.

Provide customers with a rich, branded portal experience and omnichannel support, while boosting agent productivity.

Route cases intelligently, prioritize by SLA, and discover customer sentiment – all automatically.

Minimize customer service costs by deflecting calls and enabling customers to resolve their own issues with a self-service portal and knowledge base.

Enable your customer service team to resolve cases faster by giving them all the information and tools they need on a single screen.

It’s Easier to Give the Right Answers When You Can See Them Right In Front of You

Connect On Customer Terms

Reply to customer emails and customer support queries with ease. Embed omnichannel customer communications seamlessly into a single service console UI to streamline support, improve customer service experience, and reduce costs.

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See Every Issue At A Glance

Empower your customer service team to be more productive with a powerful console that intelligently prioritizes customer issues by SLA, priority, and severity. Our customer support software puts all the information and tools needed to resolve cases at their fingertips.

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Take Your Customer’s Temperature

Know your customer relationships, including their outlook and attitude towards you, while understanding your agents’ demeanor with your customers by using SugarPredict-powered sentiment analysis.

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Deflect Support Calls

Help your customers help themselves with a branded self-service portal and knowledge base. Your customers will get the answers they need, while you minimize costs and avoid support calls.

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Let The Platform Route The Cases

Route inbound customer requests to the right person automatically. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind.

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View Performance Without Reporting

Identify problem areas long before they become full-blown issues with powerful case tracking and dashboards. Quickly uncover which types of customer service cases require the most attention and gain valuable insight into trends and time-to-response.

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Make Customers Smile

Focus on customer satisfaction, not processes and ensure your customers receive a prompt response for each and every case. Create more happy customers by honing in on customer communication and allowing our help desk software to do the busy-work.

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Get the Full Story

Sugar’s customer service agent-focused interface paints a clear picture of each customer’s history and situation so you can coordinate response, improve customer satisfaction and resolve issues quickly.

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Flexible Pricing Models

SugarCRM is upfront about our customer service platform costs. There are no up-charges for contacting support. No extra fees for advanced features. And when you integrate Sugar Serve with Sugar Market and Sugar Sell, you’ll get a clear customer view at a fraction of what you’d pay elsewhere.